All of us at Superior Violins value the trust you place in us. We are committed to protecting your privacy and the security of your personal information. We do collect personal information about you for various business-related reasons.
What Information We Collect
Personal information about you is collected when you place an order from our Web site, return an item or make an exchange, inquire about our services, create an account, or participate in a survey. We keep all data, including your purchase history, in a secure database.
We also collect information about how visitors navigate through our Web site by using data gathered with "cookies" and/or other online tools.
How We Use Your Information
We collect your personal information to provide you with the services you request, as well as to process and deliver your orders. At times, we may use your personal information to provide you with customized communications and keep you updated on promotions or products that may interest you.
We do not share ANY of our customer's information with other companies. Occasionally, we may contract additional services such as email distribution or market research. These companies are provided only with the information they need to perform their work. Our contracts with these companies prohibit them from using this information for any other purpose and from sharing this information with anyone other than Superior Violins.
We may also be required to disclose specific information upon governmental request, in response to a court order, or when otherwise required by law to do so.
We follow strict procedures to ensure user information is protected. Any sensitive information submitted through our website is protected both online and off-line.
How We Protect Your Information
When you are asked to enter sensitive information such as credit card numbers, that information is encrypted and protected with the best encryption software in the industry – 256-bit Secure Sockets Layer (SSL) encryption. While on a secure page, such as our order form, you will see the lock icon displayed by your web browser become locked, and you will see the first few letters of the web address (URL) in your browser window change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."
In addition to using SSL encryption to protect sensitive information online, we also protect user-information off-line. All of our customer's information, not just the sensitive information such as credit card numbers, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) have access to personally identifiable information.How You Can Protect Your Information
You should use the latest version of your browser software and download security updates for your browser and operating system as they become available. You should also only install software if you are certain it is from a trusted source. Always log out of your account and shut down the web browser before leaving your computer, especially if you are using a public computer.
You should never send your credit card number or other personal information via email.
Your Access to and Control Over Your Information
You may opt out of any future contact from us at any time. You can do any of the following by contacting us via email, phone, or mail: