Returns, Refunds, and Trade-In Policy

30-Day Return Policy
 
We will replace defective items or items damaged in shipping; simply give us a call within 30 days of your original order, and we'll send a replacement at no charge. We will usually ask that you return the defective item to us; we can either send a prepaid postage label, or simply reimburse you for your shipping costs when we receive the defective item.
 
All our instruments and bows contain a 30-day return policy. If, for whatever reason you are unhappy with the instrument, or bow you purchase from us, you can contact us to coordinate a full refund. 
 
All instruments or bows must be in the original condition from when they were received by the customer. In the event that the instrument or bow is not in its original condition, Superior Violins reserves the right to give a partial refund or no refund.  This will be determined on a case-by-case basis.
 
You may ship your package back to us via USPS, UPS, or FedEx. We recommend using trackable and fully insured method. You will be responsible for return shipping charges unless your product is defective or was shipped in error. Unless authorized in advance, Superior Violins will not reimburse expedited or international shipping expenses, no matter the reason for return.
 
Unfortunately we cannot provide a refund or exchange for any string that has been installed on an instrument.
 
If you have any questions about returns or our return policy, feel free to call (800) 723-5043
 
How Refunds Are Processed

Option 1 - A refund check is mailed for all personal check purchases.
 
Option 2  - A credit refund is issued to the same credit card used for a purchase.
 
Option 3 - A refund via PayPal is issued for PayPal purchases. 

While we try to process refunds as quickly as possible, sometimes it may be a few weeks before your refund appears on your credit card statement.
 
Trade-In Policy
We offer a full equity trade-in option for any instruments and bows you have purchased from us. We take the amount you paid, minus any damages, and give you this equity to apply towards any instrument or bow of equal or greater value. Contact us to coordinate a trade-in. 
 
Superior Violins
michael@superiorviolins.com
(800) 723-5043
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